Make the Call to Boost Clarity and Reliability

Say Hello to Simplicity Share

The HDA50 is a simple, open SIP headset adapter that delivers the optimal solution for contact centers: desk phone call quality while using a soft client for call management. Combined with a Poly USB headset, it provides clear, reliable audio so customer service representatives can count on hearing and being heard.

Desk phone-like call reliability

Provides the optimal solution: the use of a soft client for call management and HDA50 for voice.
Delivers desk phone call quality for assurance of maintaining critical conversations while using soft client for call management.

Simple by design

Its space-saving, compact size allows for less desktop clutter and cost-effective shipment.
Once the HDA50 is provisioned and deployed, CSRs just plug in their headset and start taking calls.

Reduces support costs

Provisioning and deployment is simple and quick, which reduces time and cost for IT.
While optimized for Poly headsets, the HDA50 also works with most other USB headsets, which can help lower overall costs.

Forget companywide deployment challenges Share

The HDA50 makes things simple—from remote provisioning and troubleshooting to device management.

IT personnel can troubleshoot devices remotely with device logs, packet capture and QoS data to immediately understand call performance with Polycom Device Management Service for Service Providers.
Set-and-forget automated software updates save time spent on manual upgrades and help maintain consistent workflow experiences.