Polycom Device Management Service for Service Providers

Centrally manage and troubleshoot your Polycom voice devices securely from the cloud


Polycom Device Management Service for Service Providers (PDMS-SP) is an innovative cloud management service that speeds initial deployments, reduces ongoing operating expenses and helps service providers deliver better lifecycle support to accelerate their businesses. PDMS-SP is designed for maximum scalability to support millions of devices, while being flexible enough to support multiple tenants across the globe.

  • Schedule and automate software updates or adjust configurations in real time
  • Robust administration portal provides the insight you need to improve customer satisfaction
  • Anticipate trouble tickets and proactively solve problems before they excalate with detailed troubleshooting capabilities
  • Large scale deployments supporting millions of devices
  • Enhance your offerings and grow your business with greater customer acquision at a lower cost per user

"PDMS-SP has allowed me to troubleshoot audio devices remotely with nothing more than an internet connection, saving us time, resources, and money."

Evan Branstner, Network Endpoint Engineer at BullsEye Telecom

Technical Overview


Ensuring your services are deployed properly and functioning at peak performance reduces field-failures and improves customer satisfaction.

  • Deploy audio devices with confidence through built-in configuration tools to ensure a high-level of success at install
  • Add, remove, restart, and reboot devices remotely to limit the need to send a technician into the field
  • Better understand device configurations and share with data portability
  • Easily add or remove new organizations and sub-organizations, including user access permission levels


Visibility into device information, capabilities, health, call details and network status helps avoid costly churn that disrupts voice services. Downtime attributed to real or perceived device failure is costly to your business and devastating to your customers’ satisfaction.

  • Collect device data such as time, duration, quality – e.g. MOS, packets dropped, latency for detailed analysis and solution strategy
  • Download and store logs (portal web server, device logs, packet captures) remotely
  • Utilize robust troubleshooting tools for running SIP SLG test, speed tests, set logging levels, record syslog, and PCAP: start/stop functions


When considering cloud-based solutions, security is a critical aspect of any technology deployment. PDMS-SP has been architected, developed, tested and deployed with security integrated into each step of the process.

  • Ensuring all aspects of information collection, storage, transmission and removal are protected through industry best-practices. Polycom has been awarded ISO/IEC 27001:2013 for its Information Security Management System (ISMS)
  • Assured design throughout the Secure Software Development Lifecycle, (S-SDLC) with a focus on design through architecture reviews, code reviews, internal penetration testing
  • Server and client browser communications secured over TLS connection that encrypts all requests and responses. All customer data is encrypted in-transit using strong cryptography up to TLS v1.2
  • Privacy when transferring personal data of E.U. customers to the U.S. done through Intragroup Data Transfer Agreement incorporating the E.U. Standard Contractual Clauses as the transfer mechanism


PDMS-SP Datasheet

Learn about the benefits and tehnical features of PDMS-SP



Learn about the benefits and answers to the most common questions about the service


PDMS-SP Cloud Security and Privacy White Paper

Download and review this white paper to learn the security details of our cloud solution


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