Partner Services

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The vision of Polycom Services is to provide a consistent quality of experience, leading to higher customer productivity and ROI through increased user adoption of video collaboration, making video collaboration ubiquitous.

Our strategy is to deliver services, together with our partners, that enhance the scalability, reliability and security of a video collaboration solution, tightly and efficiently integrating in a complex multi-vendor UC&C environment. In short, we help the customer at any part of their product and solution lifecycle, from designing an ITP room; to network readiness; to actual deployment and execution of the solution design; to maintaining and optimizing their environments to yield the highest impact on business outcomes.

Our partners are an integral component in service delivery to customers throughout the entire lifecycle. Polycom Services are designed to couple tightly with a partners’ business plan and maturity ensuring all customers receive the highest level of Professional and Customer Care services. Customers choose Polycom with confidence, knowing both Polycom and partner service organizations are ready to deliver! The Polycom Partner Network and partner programs such as Choice and the Specializations associated with the Choice program enable a customer to select both Polycom and their preferred partner that matches their requirements.

Customers who choose partners specialized on Polycom solutions can do so with confidence. Polycom delivers services to the market through our extensive Polycom Partner Network eco-system inclusive of Solution Advisors, Distributors, Service Providers, System Integrators and Alliances among others. Polycom Service Specializations are awarded to partners who make the incremental investment in their services business for specific Polycom solutions. The benefits of having a trusted advisor with Polycom Service Specializations are:

  • Polycom trained partner service personnel
  • Partners with services portfolios that encompass the entire customer solution life cycle
  • Partners with demonstrated service and support capabilities as defined by each Service Specialization

Service Specializations & Service Specialized Partners

The Service Specialization Programs provides partners the ability to offer the complete solution by deploying and supporting Polycom video solutions. They meet stringent criteria to ensure that their technical support personnel are appropriately trained and skilled to offer the best customer service possible. Always check your service provider is a Polycom Service Specialized partner when you are purchasing their own branded support or deployment services.

Partner Enablement Services

Partners can go directly to the Polycom partner portal for more information.

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