Polycom Premier & Premier Software Only

Improve system availability with continual software enhancements and outstanding responsiveness

Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.

Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.

With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.

Premier Support:  

• Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
• Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
• Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution
  

Premier Software

Polycom offers comprehensive support services for all our Video solutions, and as we release our software only solutions, we are introducing a new software support strategy.

Premier Software is the support service to complement these products. Premier software support enhances the basic manufacturers 90 day software warranty to a full year of cover.

Please note Premier Software is only available for Software only products

Business Relationship Management

Business Relationship Management is a support module developed for customers seeking post-implementation support and Polycom assistance to grow, manage, and optimize their Polycom investment. The module is delivered through a Business Relationship Manager (BRM) who serves as the non-technical management interface to a designated customer representative for all Polycom service program activities.

Premier

Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.

• Software Upgrade and Updates
• Advance Parts Replacement
• Telephone Support during business hours
• Access to Online Support Tools

Premier software support enhances our manufacturers 90 day software warranty to provide cover for a full year and includes:

• Telephone technical support during business hours (8x5) for the current Major release plus one previous version
• Major Software releases (Significant new features)
• Minor Software Upgrades (new features and enhancements)
• Software (Maintenance and Patches) Updates
• Access to Polycom online Support Portal

For your more mission critical solutions:

• Option to uplift telephone technical support to 24x7