Polycom ImmersiveCare Support

Protect your investment with expert support for your Immersive Telepresence solution

Protect your investment with expert support for your Immersive Telepresence solution

When Polycom and our partners support your environment, we help you maximize your company’s use of immersive telepresence by delivering optimal uptime. That helps you earn a return on your investment (ROI) more quickly.

Since immersive telepresence customers span geographical boundaries, you need access in all of your locations to expertise that can deliver consistent and efficient support.

Polycom ImmersiveCare Support eliminates the potential over-extension of your internal resources by providing you with access to unlimited technical support. This service:

  • Provides support without limits by offering you access to global, 24x7 telephone technical support.
  • Resolves issues quickly by providing 8x5 onsite support, including next-business-day response and advance parts replacement of technology components.
  • Improves user adoption by consistently delivering high call quality and predictable system performance allowing for virtual face-to-face communication.
  • Offers an optional enhanced response which ensures maximum uptime delivered by a four-hour onsite response of replacement parts, and a field engineer.

Elite Service for Immersive Telepresence

Perhaps your immersive telepresence deployment exceeds the capacity of your internal resources either in size or complexity. If so, consider the Polycom Elite Service. This service augments ImmersiveCare Support with an account-specific, proactive support team that works with you to optimize and manage your immersive telepresence solution.

Polycom ImmersiveCare Support includes a broad range of features:

  • Software upgrades and updates, including version control
  • Unlimited access to 24-hour-a-day, 7-day-a-week telephone technical support      
  • Escalation support
  • Eight-hour-a-day, five-day-a-week onsite support with next-business-day response       
  • Advance parts replacement of technology components
  • Preventative maintenance (performed a minimum of one time per year or according to product specifications)


Polycom Services Portfolio

This brochure provides an overview of the portfolio of services available from Polycom


Immersive Telepresence Maintenance Service

Data sheet outlining the Immersive Telepresence Support service


Management to match your business model

Polycom Global Services Immersive Telepresence Conference and Operations Management Data Sheet


Poly Services Reactivation Data Sheet

Learn why customers should reactivate their Poly support services


Support programs focused on customer success

Summarizing our range of support services, their benefits and when transitioning support levels makes sound business sense


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