Personalized and proactive support for your Polycom solution
Your communications environments are becoming more interdependent as you unify your communications solutions. At the same time, business processes are shifting to rely more heavily on virtual collaboration tools. As a result, your unified communications (UC) environment is becoming more important -- in some cases, mission critical.
So it is key that the team supporting you is familiar with your unique environment and needs.
Instead of providing support for individual products, Polycom Elite Service delivers a holistic support strategy for optimizing the performance of your solution and increasing your return on investment. Elite Service is a proactive, high-touch service that helps you manage your Polycom environment around the world. It provides resources for managing your day-to-day technical requests. And, it keeps an eye on your Polycom investment.
"The greatest benefit of the Elite Service for my team within HSW has been instant access to Polycom technical staff who understand our working environment and have personal experience with our complex infrastructure. The ability to discuss service and development issues with a dedicated business relationship manager has also proved to be invaluable."
Head of Voice and Video Services, Telecomms Services, Health Solutions Wales
Features of Polycom Elite Service:
Polycom recommend additional value-added services to complete the holistic service strategy, optimize the performance of your solution and maximize your investment. These include:
Efficient use of its immersive telepresence network gives SCOR, a leading international reinsurance and asset management firm, the ability to serve the finance interests of it’s vast list of clientele.
This brochure provides an overview of the portfolio of services available from PolycomBROCHURES
Data sheet for the Elite ServiceDATA SHEETS
Data sheet outlining the Immersive Telepresence Support serviceDATA SHEETS
Learn why customers should reactivate their Poly support servicesDATA SHEETS
Data sheet describing the Technical Account Management serviceDATA SHEETS
Infographic illustrating the benefits of Premier, Advantage, Support Modules and Elite support servicesINFOGRAPHICS
Sample bi-annual endpoint benchmark report available with the Elite ServiceQUICK REFERENCE GUIDES
Sample monthly endpoint utilization report available with the Elite ServiceQUICK REFERENCE GUIDES
Summarizing our range of support services, their benefits and when transitioning support levels makes sound business senseWHITE PAPERS
This white paper describes 10 ways to turn Polycom data into actionable insightWHITE PAPERS