Polycom Support Services

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When you invest in Polycom support services, you are protecting your collaboration investment with ongoing software upgrades and expert global support. As a result, you maximize the return on your investment with improved uptime and usage. You also gain peace of mind, knowing that you have support from the experience, knowledge, infrastructure and resources of Polycom.

By providing fast, effective support and operations management, Polycom helps you focus on your core business while you get the most from your collaboration solution.

When you turn to Polycom Maintenance Services, you can:

  • Benefit from the latest features and enhancements released by Polycom through our Software Upgrade program
  • Access technical support that gives you the reassurance of help should you need it
  • Get parts shipped the same day, which can reduce your downtime

The IT environment is expanding. The technologies we can use are multiplying. It’s no doubt becoming increasingly difficult for your team to be experts on everything.

Polycom Maintenance Services connect you to technical expertise right when you need it. To manage your installation successfully, consider augmenting your in-house talent with the technical support of Polycom and our Certified Service Partners.

We offer you a range of service levels. Choose the one that will help you meet your users’ needs and keep your communications environment running smoothly.

Benefits that come with Polycom Maintenance Services include:

  • A choice of response times
  • Onsite help that augments your IT resources
  • Same-day parts shipments, which can reduce your downtime
  • Telephone technical support where and when you need it

Hardware And Software Only Support

Flexible support options for Polycom endpoints to meet customer needs and budgets.

Premier & Premier Software Only

Entry level support enhances in-house resources with software releases and replacement parts

Advantage Service

Change your perspective on value-added support services

Advantage Plus

This modular approach enables you to better match your IT needs with a solution that is targeted, tailored and flexible

Elite Service

Personalized and proactive support for your Polycom RealPresence solution


Protect your investment with expert support for your Immersive Telepresence solution

Resident Technical Services

A Polycom technician assigned to a designated site to support your Polycom solution

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