NHS Video-as-a-Service

At a Glance

  • Subscription service provides low cost of entry
  • Standards based and endpoint agnostic
  • Diagnostic-quality video definition
  • Secure network connections and 24-hour help desk for clinicians

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Video-as-a-Service Reinvents the House Call

Healthcare is experiencing dramatic changes in the recent years. A generation accustomed to a cold examining room table and the warm voice of the family doctor is adapting to a new way of wellness thanks to advances in telemedicine.

"Video-as-a-Service, or VaaS, was originally developed as a turnkey solution in support of the treatment and diagnosis of stroke," recounts Ian Jackson, managing director of Imerja Limited. "It's evolved to a subscription-based service without compromising quality." For the districts of Lancashire, Cumbria and beyond in the United Kingdom, that translates into lifesaving technologies beaming directly into homes and cost savings running into the millions.

"We've developed the services from stroke care, to speech and language therapy, renal services and cancer care and brought them all onboard," says Andrew Thompson, business development manager at Lancashire Care NHS Foundation Trust. "Now we want to roll this into more primary care-type scenarios."

Previously, there was concern as to whether the doctors can treat serious medical conditions using the solution. "The video quality needed to be the same as assessing the patient face to face," said Dr. Elizabeth Boaden, consultant dysphagia practitioner at Lancashire Teaching Hospitals NHS Foundation Trust. Results have shown the solution helps reduce hospital visits for patients and allowed a larger network of doctors to collaborate without the restrictions of schedule and travel.

Another important concern is the confidentiality of patient information shared between doctors and between doctors and patients. "We've got a secure network link between the patient's home and the hospital site," explains Scott Rayner, Renal IT Manager at Lancashire Teaching Hospitals NHS Foundation Trust. "The connectivity is very good and it's limitless with what we're trying to achieve here."

The far-reaching implications of the program are being realized through a new patient record exchange service that is maximizing the interoperability of data across 14 organizations in the region. "What we're hoping to do is link solutions together and create a directory of users across Lancashire," says Thompson. "We can then have people jump onto a video call, be it clinician to clinician or clinician right to the patient."

Learn more about Video-as-a-Service here.