At a Glance
- Leveraged 24/7 support services to ensure maximum uptime in critical communications
- Improved competitive edge and end user satisfaction when connecting over 250 global locations
- Achieved operational efficiencies, time, and cost savings through standardized room configurations
Improving Collaboration in the 24-Hour News Cycle
Innovative Polycom audio and video solutions drive access, usability and efficiency at The Associated Press.
The Associated Press (AP) is an independent, not-for-profit news cooperative founded in 1846 that covers the world’s stories, from breaking news to investigative reporting. AP’s news report includes text, audio, video, photos and live broadcasting for immediate news coverage.
AP is a highly respected industry leader that has been awarded 52 Pulitzer Prizes since the inception of the award in 1917. AP delivers content produced by a global network of world-class journalists working around the clock from over 250 locations in more than 100 countries.
In 2017, AP moved its headquarters from midtown to lower Manhattan to be situated on four floors in a modern office building adjacent to the new World Trade Center complex. The beautiful new office features large open work spaces, glass-enclosed meeting rooms and a modern design aesthetic with 360-degree views of the city. Gianluca D'Aniello, AP’s Senior Vice President and Chief Technology Officer, knew that the collaboration systems for AP had to be extremely easy-to-use, reliable and standardized so staff could easily use the new meeting spaces.
“In selecting a conferencing technology, our main driver was ease-of-access. We wanted people to be independent so that communication and collaboration could be fostered at the level we needed.”
— Gianluca D'Aniello, SVP and CTO, The Associated Press
The result? A more efficient way of working that has strengthened employee relationships, no matter where they’re physically located.
“The biggest impact for us with the new tools has been that it's much easier to work together. We’ve grown our friendships. When you can see the person that you're talking to, you can build connections and get to know the person, which enhances our ability to work together.”
— Amanda Barrett, Nerve Center Director, The Associated Press
With the number of audio and video calls exceeding 300 per day and a news cycle that never sleeps, AP required 24/7 support. They requested a support offering to augment the company’s in-house technical experts and allow them to work directly with Polycom. Premier Service was selected as it meets AP’s needs for telephone technical support able to diagnose issues, provide software updates, and if needed, deliver replacement parts the next business day. “Having Polycom Premier Services for support gives us a sense of comfort for our critical voice and video communications.” – John Morrissey, Technical Director at The Associated Press
Watch the video above to see AP’s success implementing Polycom collaboration solutions that enable the news organization to connect offices in New York City, London, Washington D.C. and locations across the globe.