Design Clinic Series: Ensuring Team Collaboration Success by Extending Your UC Platform

Four-Part Series on Building Optimal Collaboration Experiences

Learn from Polycom experts how to effectively plan, deploy and optimize a world-class collaboration environment for your organization. Register to get immediate access to the on-demand replays of all the four sessions and watch them at your convenience.

Part 1: Key Success Factors for Designing Your Collaboration Environment
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You wouldn't build a new home or construct a new office building without a detailed blueprint. Similarly, creating or expanding your collaboration solution to include video, voice, content or recording and streaming is best accomplished with a comprehensive and detailed plan in place. Designing the right solution for your organization from the beginning is critical to reaping all the benefits and ensuring your success.

Join Arnaud Le Devehat, Director of Portfolio Management, Advanced Services with Polycom to learn about the key success factors for creating your own design.
During this session, Arnaud will describe best practices for:

  • Identifying the top use cases and scenarios as well as gathering user expectations and requirements
  • Understanding the current collaboration environment versus the desired future state and mapping a path from here to there
  • Examining the current experiences of users and administrators and deciding where to maintain or improve them
  • Accessing the existing technology environment to uncover opportunities for integration into the UC platform and other business applications

Part 2: Is Your Data Network Ready for Voice and Video Traffic?
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Deploying high definition video or voice conferencing creates new and different challenges for the IP-network team. A successful deployment requires careful attention to the requirements of real-time traffic. A video-ready network can make the difference between great user experiences with high adoption rates or poor call experiences resulting in low utilization.

Join John Bartlett, Sr. Business Development Director and an industry expert on IP network design and performance management for this technical deep dive into the latest thinking around building IP networks to support real-time voice and video traffic.
Topics to be covered include:

  • The causes and effects of network congestion on unified communications and collaboration solutions
  • Tips for proactively readying your network for high quality voice and video for the best user experience
  • Advance preparation for the bandwidth demand that a new video deployment or upgrade creates in the network
  • Tools that are available to monitor and troubleshoot your network and help you identify problems within the infrastructure

You'll come away with a wealth of information and perspectives that will help you build and maintain an IP network that delivers rock-solid real-time performance.

Part 3: Video for Everyone: 7 Winning Workflow Strategies
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In the early days, video conferencing was primarily a tool for a select few, the organizational elite. Today, video has moved beyond the boardroom to enter every imaginable workspace: from Telepresence studios to huddle rooms, from smartphones to desktops, and even reaching restaurants and coffee shops. Yet with the proliferation of so many new UC technologies, challenges arise when IT departments are tasked with rolling out hybrid solutions to video-enabled workforces.

Join Kirk Butler, Services Portfolio Manager with Polycom, as he demystifies the process and details 7 workflow scenarios that can fit any organization’s needs.
During this session, Kirk will:

  • Examine the five distinct phases of a video call, while focusing on those that require your attention most.
  • Discuss the pros and cons of the various scheduling & connecting models, including the traditional high-touch concierge model
  • Describe six self-service strategies, among them Shared VMRs, Personals VMRs, single-click Speed Dial - and explore why more large companies are adopting the self-service model.
  • Share best practices to follow when deploying more than one workflow strategy throughout the same organization

Part 4: How to Measure and Drive Performance and Utilization
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Now that you have a powerful video- or voice-enabled collaboration solution, how do you make sure your users are adopting it? How do you ensure that it delivers on the business outcomes you expected during the planning phase? And how do you monitor utilization to ensure a high quality experience as you continue to enhance and expand? Any number of organizations have spent untold time and energy deploying a new technology only to discover that it falls short, sometimes far short, of their expectations. In the end, the success of any new solution is dependent on the individuals within the organization adopting it and incorporating it into their normal workflows and processes, and ultimately into their daily-lives and the company culture.

Join Kevin Kovach, Senior Adoption Consultant with Polycom as he shares his deep knowledge of how to analyze and optimize the “People side” of video and voice collaboration solutions.
During this session, Kevin will:

  • Examine how to access and understand utilization while driving higher adoption
  • Identify barriers to adoption and develop plans to overcome those barriers
  • Find ways to help end-users replace concern and avoidance with understanding and enthusiastic acceptance of the new solution
  • Drive awareness of video and voice collaboration throughout your organization
  • Review available analytics and reporting tools that help you get the data you need to be successful

Design Clinic Series: Ensuring Team Collaboration Success by Extending Your UC Platform
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