Visibility into device information, capabilities, health, call details and network status helps avoid costly churn that disrupts voice services. Downtime attributed to real or perceived device failure is costly to your business and devastating to your customers’ satisfaction.
- Collect device data such as time, duration, quality – e.g. MOS, packets dropped, latency for detailed analysis and solution strategy
- Download and store logs (portal web server, device logs, packet captures) remotely
- Utilize robust troubleshooting tools for running SIP SLG test, speed tests, set logging levels, record syslog, and PCAP: start/stop functions