The level of customer service and customer support provided by a company can result in a number of competitive advantages including customer satisfaction, retention and referral. Each of these areas helps drive corporate initiatives such as increased sales, enhanced company image and improved product/brand awareness.

Using Polycom collaboration solutions such as video provide a personal, yet time-sensitive element to support or service calls. Face-to-face discussions can help create a more trusting relationship versus voice-only calls. Face-to-face interaction also results in faster problem identification and resolution. It's no wonder that companies worldwide are looking at interactive Polycom collaboration solutions as a way to replicate the in person interaction that customers expect.

Polycom can help improve operational efficiencies and business processes in the following areas:

Partner Support

Partners can use Polycom video collaboration to enhance traditional voice-only troubleshooting calls. Products can be visually inspected without necessary travel to partner or customer location. And, repair, install can be explained visually.

Customer Service Support

Customer service and call center teams can use video collaboration to enhance traditional voice-only troubleshooting calls. Repair or installation steps can be explained visually. Customer service and call center teams can use video enhance traditional voice-only troubleshooting calls.

Engineering Support

Engineering or product support teams can use Polycom collaboration solutons to enhance traditional voice-only troubleshooting calls. Products can be visually inspected without necessary travel to partner or customer location. Repair or installation steps can be explained visually.