Jump to content

DECT Communications RMA

RMA Status Search
Tracking details/status of your RMA including used transport company and appropriate tracking links, can be received by mailing emeaom@polycom.com with the appropriate RMA number.

How to get a RMA Number?
To get a RMA number, please fill out the RMA Request Form and send it to one of the Global RMA Help Desks. For more details, see below.

RMA Request Form
The Request Form must be filled out before returning any products to Polycom for repair. Doing so will ease the fault searching process and thereby contribute to shortening the overall repair time.

The Repair Note should be returned to Polycom along with the product in question.
Product name - e.g. KIRK Wireless Server 600v3
Serial number - e.g. 1000XXXX etc

Product and Serial numbers are located on each system component.

Any doubt or questions should be addressed to emeaom@polycom.com or one of the Global RMA Help Desks.

RMA Shipment Process
To ensure that your RMA process is quick and easy please be sure to follow these three easy steps:

  • Label your package with the RMA number on at least 2 sides.
  • Use Foam or Bubble Wrap to protect the equipment
  • Ensure the shipped product serial number matches the RMA request.

Following this process will ensure proper invoicing, fast processing of units, and prevent unnecessary damages. Units not properly labeled with RMA numbers may create delays in processing an RMA.

Out of Warranty Replacement/Repair
If your KIRK DECT product is beyond its warranty date, and no continuing maintenance contract has been signed, you will need to provide a Purchase Order.

The Purchase Order must contain the following information:

  • Company Name
  • Contact Name
  • Phone Number
  • Purchase Order Number
  • Bill to Address
  • Ship to Address
  • Service Ordered
  • Product Description and Serial #
  • RMA charges plus tax (if applicable)
  • FOB Destination

Please send the Purchase Order to emeaom@polycom.com

DECT RMA Help Desk
For assistance with you DECT RMA, please contact one of the below service centre.

North America
Phone 1 800.775.5330 (option 7 in the voice mail is for KIRK DECT).
E-mail: technicalsupport@polycom.com

EMEA
E-mail: emeaom@polycom.com

APAC
E-mail: emeaom@polycom.com