Contact Support

Please Note: First contact the Service Provider you have contracted for service and support. When contacting Polycom for technical assistance, your Polycom product system serial number will be required.

Support on out of warranty or out of contract products and issues may be charged. Visit our Pay Per Incident page for more details.

Open a Support Ticket

Submit a technical query to Support for all hardware or software issues.

To reach Technical Support or Repair Services by phone:

Asia-Pacific Region Call: +61-2-9978-8098 Fax: +61-2-9978-8008 Japan Call: 0066-3361-2146 (Toll free, 9:00-18:00 JST) Fax: 0066-3361-2146 Korea Call: +82-2-553-2028 Fax: +82-2-553-2029 Singapore Call: +65-63899200 Fax: +65-63233022 Europe, Middle East, & Africa (EMEA) Call: +33 (0)1 4132 1820 (Français) Call: +49 (0)811 999 4222 (Deutsch) Call: +44 (0)1753 723020 (English) North & South America Call: 888-248-4143 (English) Call: 408-474-2067 (English) Call: 978 292-5516 Option 1: Español Option 2: Português Option 3: Français

There are toll free numbers available for the following countries:

Argentina: Call: 0-800-666-2832
Brazil: Call: 0-800-891-5786
Chile: Call: 800-510-011
Colombia: Call: 01-800-700-1911
Mexico: Call: 001-888-248-4143

1-888-248-4143 or 408-474-2067- options 2, then 2

On MGC, iPower, Picturetel Legacy Products:
1-888-248-4143 or 408-474-2067- options 2, 3, 1

On all other Polycom products:
1-888-248-4143 or 408-474-2067- options 2, 3, 2

Call 1-888-248-4143 or 408-474-2067- options 2, 1