Service Provider Global Services

Whether they rely on a managed or hosted solution, your customer expects excellence in the performance of your services. Polycom Global Services can help you with unsurpassed expertise in voice, video, and data communications so you can ensure the integrity of your conferencing environment. Service providers benefit from the Polycom Support and Professional Services portfolio so they can better plan, design, implement, and manage their conferencing solutions. Our objective is to partner closely with you, to help you align your conferencing environment with your high level business goals.

Polycom’s Elite Service is designed with the most complex and demanding conferencing environments, such as those used by Service Providers, in mind. Key knowledge of your collaboration environment helps ensure that Polycom can quickly assess system efficiency and performance issues, and provide recommendations to maximize system performance. Features of this unsurpassed level of service include:

• Assigned Elite Service Manager (ESM) – As an Elite customer, your assigned ESM will manage support activities and proactively provide information and advice.
• Account-Specific Tech Support Access – Elite Service includes account-specific phone access to the customer support team familiar with your deployment to address your technical support and maintenance needs 24x7.
• Regular Business Review Meetings – Your Polycom ESM will conduct regular status meetings with the assigned point of contact to address items such as program status, actions, and new initiatives.

Our Professional Services help service providers get the most from complex communication and collaboration solutions. Polycom Professional Services consultants have extensive technical and project management experience in all aspects of assessment planning, design, implementation, applications, and operations. Relying on our industry expertise, we have developed offerings that meet the key business-critical needs of our customers, including those in the areas of:

• Network consulting services
• Strategy, management and operations
• Project management