Polycom^® Immersive Telepresence ImmersiveCare Services

Polycom Global Services has been providing support and services to communications and collaboration customers for nearly 20 years. When Polycom and its Partners support your environment, we can help you maximize your company’s use of immersive telepresence with optimal uptime so you gain a faster return on your investment (ROI).

Since immersive telepresence customers span geographical boundaries, you need access to expertise in all locations to deliver consistent and efficient support. Polycom ImmersiveCare Services eliminate the potential strain on your internal resources by providing unlimited technical support.

• Provides support without limits with access to global, 24x7 telephone technical support
• Delivers fast issue resolution by providing 8x5 on-site support with next business day response as well as advance parts replacement of technology components
• Improves stakeholder relationships by delivering consistently high call quality and predictable system performance, allowing for virtual face-to-face communication
• Enhanced Response option ensures optimum uptime with a 4-hour onsite response time of replacement parts and field engineer

For immersive telepresence deployments that exceed the capacity of your internal resources either in size or complexity, there is Elite Service. This service augments ImmersiveCare with an account-specific support team to manage and work with you to optimize your immersive telepresence solution.

Polycom RPX™ HD and OTX™ HD users often expect exceptional system performance and intuitive operations. Polycom Immersive Telepresence Conference and Operations Management Services maximize end-user satisfaction either through completely outsourced system management or by augmenting your existing, internal team.