KIRK Solutions General FAQs

Q: Is it possible to use Residential DECT Systems in the same area as covered by a KIRK Wireless Server without disturbances?
A: It is possible to use different types of DECT equipment in the same area, but certain issues must be taken into account. Please check the DECT deployment guide here and contact your local distributor or installer for guidelines.

Q: Is it possible to send a text message to a KIRK Handset from a PC placed in the reception?
A: KIRK Wireless Servers have facilities for text messaging. Depending on the model either a V.24 or IP Connection and additionally a third-party application may be necessary.
Depending on the KIRK Wireless Server Model Text (MSF) messages may be sent from Polycom KIRK Handsets to other Polycom KIRK Handsets. Please contact your local dealer or installer for further information.

Q: Can the KIRK Base Stations be painted in another colour?
A: We do not advise to paint a KIRK Base Station. Paint may contain material which can cause decreased radio coverage.

Q: Can the KIRK Base Stations be mounted sideways or upside down?
A: The DECT Radios should only be mounted in their originally designed way as turning them by 180° affect the signal by up to 50%.

Q: We need radio coverage outside the building. Can we place a KIRK Base Station in an outside environment?
A: If a KIRK Base Station is protected against water/rain it may be placed in outside environments without any risk of damage. Please check the individual KIRK DECT product for temperature tolerance.

Q: Is it possible to move a KIRK Base Station to another location just by extending the cable length?
A: It is not recommendable to move KIRK Base Stations to other locations than where they were originally placed. If a KIRK Base Station is moved the radio coverage will be moved as well, and it may cause handover problems between the base stations.
Depending on the KIRK Wireless Server model if the cable length is changed, adjustments will have to be made in the central controller. If, for some reason, you do need to move a KIRK Base Station please check the DECT deployment guide and/or contact your local distributor or installer for assistance.

Q: If using group call (PABX) only some of the connected handsets are ringing?
A: In a DECT system a limited amount of data can be handled in the same split second. Therefore group call is not recommended. We recommend configuring the PABX for circular ringing instead.

Q: I am experiencing one way Audio on my KIRK Wireless Server 600v3 Installation?
A: The Admin Username “admin” and Password “ip1200” must be set within Configuration => DECT => System in order to prevent this.

Q: Since upgrading my KIRK Wireless Server 600v3 to the latest Release the Display Standby Text and/or Updates are shown?
A: Please check the latest Release Notes how to activate Standby Text Updates (msfupdate) and check the Handset Firmware compatibility list.

Q: I cannot find any Software Updates for my KIRK Handset(s)?
A: Please contact your local dealer or installer for Software Updates as these depend on the Hardware Version of the Handset.

Q: Can I use non Polycom KIRK Handset's in my Installation?
A: Please be aware that certain functionalities may need to be deactivated for the whole system if foreign DECT Handsets are used in a Polycom KIRK setup. Please contact your local distributor or installer for assistance.

Q: I want to install more KIRK Base Stations, KIRK Handsets or additional functionality on my Polycom KIRK Wireless Server 600v3 or KIRK Wireless Server 6000 Installation?
A: Please contact your local distributor or installer for assistance as you may require a License Code.

Q: Where can I find older Software Versions for Products that may have reached their End of Sale?
A: Please check here for older Software Versions.

Q: I would like to develop my own application for Polycom KIRK MSF functionality?
A: Please contact your local distributor or installer for assistance in order to obtain the required Software DLL or check the availability of an XML API on the Support page.