Polycom Productivity Suite Application: Voice Quality Monitoring

Polycom Productivity Suite Application: Voice Quality Monitoring

Proactive monitoring and troubleshooting of voice-quality issues for faster problem resolution

Communication may be the greatest tool in any business.  To facilitate clear verbal communications, you need desktop phones with crystal-clear voice transmission. 

The Voice Quality Monitoring feature of the Polycom Productivity Suite equips your IT managers with the tools they need to proactively collect voice-quality performance metrics and measurements real-time. This can prevent related complaints and lost productivity.

With this feature, you can:

  • Replace many costly and complex troubleshooting solutions that require the use of network probes
  • Improve IT productivity by enabling real-time troubleshooting and problem resolution
  • Collect and transmit voice quality metrics directly from the phone in real time

With Polycom Productivity Suite Application: Voice Quality Monitoring,  IT Managers can monitor and troubleshoot voice quality issues more quickly.

  • Transmit metrics in real time, or near real time, directly from the phone in the standard RTCP-XR (IETF RFC 3611) format
  • Publish metrics using the SIP PUBLISH method
  • Provide flexible reporting and alarming based on metric triggers and/or events
  • Enable quick, real-time, system-wide troubleshooting while the affected customer is still on the phone

Resources

HD Voice Data Sheet

Discover how our family of solutions can help you increase productivity and prepare you for the workplace of the future.

DATA SHEETS

RealPresence Mobile Customer FAQ

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