Select a country/region and language:

  • Asia PacificEnglish
  • ArgentinaEspañol
  • AustraliaEnglish
  • BrasilPortuguês
  • CanadaFrançais
  • América latinaEspañol
  • CanadaEnglish
  • ChileEspañol
  • 中国中文
  • Česká republikačeština
  • DeutschlandDeutsch
  • DanmarkDansk
  • Europe, Middle East & AfricaEnglish
  • EspañaEspañol
  • FranceFrench
  • IndiaEnglish
  • ItaliaItaliano
  • 日本日本語
  • 한국한국어
  • MéxicoEspañol
  • NederlandNederlands
  • NorgeNorsk
  • PerúEspañol
  • PolskaPolski
  • PortugalPortuguês
  • RomâniaRomână
  • РоссияРусский
  • SverigeSvenska
  • UK & IrelandEnglish
  • United StatesEnglish

Polycom Manage

 Products & Services : Services 

Comprehensive performance

and management services

for your Polycom solutions

 

 

 

1
false false

To get the best meeting experience from your Polycom RealPresence Solution, you want to decide how best to manage your in-room video systems, RealPresence Platform and network. In making that decision, you want to consider the resources you have available for supporting your solution 24x7, managing alerts, and maintaining the meeting rooms.

You also want to consider who will manage the scheduling of meetings, so when you walk into your meeting the rooms are up, connected to the other sites and ready for use. The correct management of your solution is what gives you the best return on your investment and the best possible experience.

The Polycom Management Service that’s right for you depends on how you choose to manage your business. Will you:

  • Outsource your meeting operations to Polycom or a certified partner?
  • Partially outsource some of the functions?
  • Manage the solution with in-house resources?

Because the user experience depends on three key elements – network, infrastructure and endpoints, Polycom and its certified partners offer UC Network Monitoring, RealPresence Platform Performance Management and RealPresence Immersive Conference and Operations Management to monitor and remotely manage those technologies within your unified communications environment.

When your company invests in RealPresence video solutions, you invest in strategic assets that you want available and ready to perform when your users need them. Management services from Polycom and our certified partners can provide:

  • 24x7 proactive monitoring for higher reliability and uptime
  • Fault management
  • Solution usage reporting to show return on investment
  • Reservations and scheduling
  • Decreased demand on your internal, technical resources
  • Service Level Agreements (SLAs) to guarantee performance
  • Non-invasive, cloud-based monitoring model
  • High-quality user experiences

When you walk into a RealPresence video-enabled room, all you want to do is take your seat and start the meeting.To make this happen you need dedicated resources monitoring your solution and preparing and scheduling your RealPresence Immersive meetings.

The benefits of using our management services include:

  • An immersive suite that is always prepared for your meeting with other sites that are ready and connected when you walk in the room
  • Access to a moderator should you need assistance during your call
  • 24x7 monitoring and proactive alerts means issues get resolved before your meeting takes place
  • Helps identify and create a plan to eliminate the latency and packet loss that result from network problems for a truly “in-person” experience

RealPresence Immersive Conference and Operations Management

Outsource all or part of the management of your Immersive suites


RealPresence Platform Performance Management

Expert management of your mission-critical infrastructure


UC Network Monitoring and Remote Consultancy

Real-time network performance management through a simple, cloud-based service

Show Product List Hide Product List

HOW TO BUY

Polycom Support. Online Technical Supprt 24/7.