Customer Care Services

Investment protection,

maximum ROI

and peace of mind

Polycom Customer Care Services, protect your collaboration investment with ongoing software upgrades and expert global support. As a result, you maximize the return on your investment with improved uptime and increased usage. You also gain peace of mind, knowing that you have support from the experience, knowledge, infrastructure and resources of Polycom.

Our range of Adoption services help you to expand the usage of your solution throughout your company increasing utilization and solution effectiveness.

By providing fast, effective support and operations management, Polycom helps you focus on your core business while you get the most from your collaboration solution.

When you turn to Polycom Customer Care Services, you can:

Benefit from the latest features and enhancements released by Polycom through our Software Upgrade program
Maximize your investment by increasing the speed and rate of user adoption of your video collaboration solution
Access technical support that gives you the reassurance of help should you need it
Get parts shipped the same day, which can reduce your downtime

The Customer Care Services available from Polycom are here to ensure that you are successful in using video conferencing in your environment from the day you deploy it throughout the lifecycle of the solution. Polycom Services are here to support you through whatever changes you need to make, to make sure your investment is always performing to your needs.

Polycom and our Service Specialized Partners provide a comprehensive choice of Support Services to meet your business needs.

Access to technical support during business hours or 24x7 ensures you maximize the availability of your solution
Latest software upgrades provide investment protection through latest features and enhancements
Proactive support options gives you visibility of solution performance to make informed decisions real time

Polycom offers the expertise to help you maximize your investment in Polycom. Through our User Adoption Services we support your initiatives to engage with your users to promote, educate and monitor usage.

Operationally we want your solutions to be performing optimally at all times, so let us help you keep your solutions up to date and optimized to meet your business needs, however they may develop over time.

User Adoption Services

Polycom can help you align your video collaboration with your work environment and business goals through our unique Adoption Services suite. Adoption Services provide a complete methodology that includes five stages: Adoption Consulting, Technology Optimization Services, the Adoption Portal, the Adoption Campaign, and RealPresence Analytics for support and measurement of the strategy.

Data Sheet