Polycom is proud to continue the Polycom Certified Video Conferencing Engineer (PCVE) program. This certification is considered an important element that proves efficiency of the candidate to perform implementation, configuration and troubleshooting operations on the Polycom Infrastructure. In addition, holding a PCVE certification validates the individual’s knowledge of networking models, standards and protocols relevant to videoconferencing.
Both these elements will verify that the individual has the knowledge and skills required by Polycom to offer support to the customer and end-user, and understand the information that should be gathered when escalating more complex problems.
Any individual who feels he or she has the requisite experience can take the test and if successful they will be PCVE certified. For students who are new to videoconferencing and Polycom solutions Polycom offer a wide range of training sessions to prepare the candidate to pass the PCVE exam.
The PCVE Exam
The PCVE exam is administered by a third party via an online proctoring solution. Students no longer need to travel to a testing facility and will complete the exam on line with a proctor watching over video.
The PCVE exams focuses on the Polycom Infrastructure with 70% of the questions testing candidates’ knowledge of implementation, configuration and troubleshooting for small to medium-sized environments. In addition, 30% of the questions will validate the individual’s knowledge of networking models, protocols and standards relevant to videoconferencing.
To register for an exam go to
1. Login or Create a new Account
- Accounts are unique to this examination portal.
- To ensure proper crediting of your exam please use your username (email) from Polycom University
2. Be sure to set your Local Time Zone using the drop down box. This will affect scheduling choices
3. To register, Click EXAM CATALOG and choose Add to Cart next to the Exam
4. If you have a voucher enter the voucher number in the Discount coupon box and click the refresh icon.
- You are required to enter Billing Information on the Payment screen even though the price is $0.00. You will not need to enter any Payment Options.
5. If you are paying for your exam, complete both the Billing Information and Payment Options sections
To schedule your exam
1. Click MY EXAMS on the home page and your order for the test should be listed
- It may take a few minutes for the test to populate on your MY EXAMS page so you made need to refresh
2. Select the Options button and Create Appointment
3. Select the date and time for your online proctored exam
An email with further instructions on how to test your computer and be ready for your online proctored exam will be sent once you select a date and time.
For more information see the FAQ section below.
Candidates are not required to attend training prior to attempting the exam. Should they wish to do so, the recommended courses are the following:
- Fundamentals Series FSIT201
- RealPresence Platform: Implementation, Configuration & Troubleshooting (Level 2) RPIIT202
In addition, the RealPresence Platform domains are ‘open book’ meaning approved reference material may be used. Approved material will be provided with the exam.
Exam domains include:
- Polycom Video Endpoints
- Collaboration Servers
- Management Applications
Call Control & Signaling
- Enterprise Video Capture
- Firewall Traversal
Please reference the PCVE Exam Blueprint for more detailed objective information.
The certification will remain valid for a period of two years, and Polycom will update the question bank at least once a year to reflect new releases. The updates will be aligned with those applied to the “RealPresence Platform: Implementation, Configuration & Troubleshooting (Level 2) RPIIT202” course.
Is there a cost to take the PCVE exam?
The cost of the PCVE exam is $250 USD. Students who attend the 5 day RPIIT202 course are issued a test voucher for one free attempt of the PCVE exam. Any future attempts will require payment.
What should I do with an unused Prometric voucher?
If you have an unused voucher with an expiration date on or after December 31, 2016 email your name, PolycomU username/email address, and the Prometric voucher number to email@example.com and a new voucher will be sent to you.
Will this process change extend the validity period of my original voucher?
Due to the delay in implementing our alternative solution all unused vouchers with an expiration date on or after December 31, 2016 will be extended for 60 days.
What should I do if my voucher expired before December 31, 2016?
If your voucher expired before December 31, 2016 it will not be valid for trade-in.
Will a learner automatically receive a replacement voucher?
If we have your contact info on the unused voucher list we will send you a replacement. In most cases, learners will need to request a replacement.
Is the PCVE purely based on passing a single multiple-choice exam?
How many questions are there?
80 questions randomly selected from a pool
How long is the exam?
You may take up to 90 minutes to complete the 80 questions.
What score is required to pass the exam?
A score of 70% or higher is required to pass
Who is eligible to attempt the exam?
Any individual who feels he or she has the requisite experience can simply take the test and if successful they will be PCVE certified
Is there recommended learning to pass the PCVE exam?
Polycom offers Collaboration Infrastructure Installation, Configuration & Troubleshooting RPIIT202, a five day Instructor Led session, or Fundamentals Series FSIT201 which is a series of short eLearning modules.
Is there a charge for completing the eLearning modules?
No, the eLearning will not have associated fees
Will existing PCVE certifications still be valid for their original 2-year period?
If I have any further questions who should I contact?
For further questions regarding registration, please contact PolycomU@polycom.com.
For technical issues with the online proctoring solution contact firstname.lastname@example.org