Please note we have encountered some delays in implementing our new online PCVE proctoring alternative however we are happy to report that Prometric will still provide live test proctoring through the end of December 2016.   We are now targeting the end of January 2017 for the new online proctoring solution to be available.

If you have an open voucher you can schedule a test with Prometric for the remainder of 2016.  If you want to test before year end and you don’t have a voucher you can purchase the test at Prometric.  To register for your exam, please visit http://www.prometric.com/polycom or call the Prometric Regional Service Center in your area.  Americas: Toll Free: 800-943-EXAM

If you decide to wait for the online proctoring solution to be available, retain any unused vouchers you have and we will issue a new one.  See the FAQs below

Polycom is proud to continue the Polycom Certified Video Conferencing Engineer (PCVE) program.  This certification is considered an important element that proves efficiency of the candidate to perform implementation, configuration and troubleshooting operations on the Polycom Infrastructure.  In addition, holding a PCVE certification validates the individual’s knowledge of networking models, standards and protocols relevant to videoconferencing.

Both these elements will verify that the individual has the knowledge and skills required by Polycom to offer support to the customer and end-user, and understand the information that should be gathered when escalating more complex problems.

Any individual who feels he or she has the requisite experience can take the test and if successful they will be PCVE certified.  For students who are new to videoconferencing and Polycom solutions Polycom offer a wide range of training sessions to prepare the candidate to pass the PCVE exam.

The PCVE Exam

The PCVE exam is administered by a third party testing site.   We are currently in the process of moving this important exam from an in-person experience, with an exam Proctor in the room, to an online offer with a proctor watching over video, and talking to them over audio.  For more information see the FAQ section below.

The PCVE exams focuses on the Polycom Infrastructure with 70% of the questions testing candidates’ knowledge of implementation, configuration and troubleshooting for small to medium-sized environments.  In addition, 30% of the questions will validate the individual’s knowledge of networking models, protocols and standards relevant to videoconferencing.


Candidates are not required to attend training prior to attempting the exam. Should they wish to do so, the recommended courses are the following:

  •  Fundamentals Series FSIT201
  • RealPresence Platform: Implementation, Configuration & Troubleshooting (Level 2) RPIIT202

In addition, the RealPresence Platform domains are ‘open book’ meaning approved reference material may be used.   Approved material will be provided with the exam.

Exam domains include:

  • Polycom Video Endpoints
  • Collaboration Servers
  • Management Applications

Call Control & Signaling

  • Enterprise Video Capture
  • Firewall Traversal

Please reference the PCVE Exam Blueprint for more detailed objective information.


The certification will remain valid for a period of two years, and Polycom will update the question bank at least once a year to reflect new releases. The updates will be aligned with those applied to the “RealPresence Platform: Implementation, Configuration & Troubleshooting (Level 2) RPIIT202” course.


What is changing?

Today, Polycom University utilizes the Prometric’s live proctoring service to host the PCVE exam onsite at one of their training locations. Polycom University is reviewing this process and will be introducing a new method for accessing the PCVE exam. As a result Polycom University is retiring the current live proctoring service provided by Prometric.

When will this process change take place?

Polycom University will retire the live proctoring service provided by Prometric effective December 31, 2016

When will the new process be announced?

Polycom University is currently reviewing options and will advise of the new process shortly.

Does this mean the PCVE accreditation is being retired?

No, The PCVE accreditation is not being retired,   and will continue to be available. Polycom is reviewing and updating the process to access the exam.

If I have a Prometric voucher what should I do?

A learner with a Prometric voucher has two options:

  1. Use the voucher prior to December 31, 2016
  2. Trade the voucher in to Polycom, if required, once the new process is announced.

Will this process change extend the validity period of my original voucher?

No. Any voucher is valid for one year from date of issue. Any replacement voucher will only be valid up to the original voucher end date.

What should I do if my voucher expires before December 31, 2016?

If your voucher expires before December 31, 2016, you should schedule your exam before the expiry date. Once your voucher expires it will not be valid for trade-in.

How should a learner ‘trade-in’ their existing voucher?

Polycom University will advise the process to trade in vouchers shortly.

Will a learner automatically receive a replacement voucher?

No, we will need the learner to contact Polycom University for a replacement voucher.

Is the PCVE purely based on passing a single multiple-choice exam?


How many questions are there?

80 questions randomly selected from a pool

How long is the exam?

You may take up to 90 minutes to complete the 80 questions.

What score is required to pass the exam?

A score of 71% or higher is required to pass

Who is eligible to attempt the exam?

Any individual who feels he or she has the requisite experience can simply take the test and if successful they will be PCVE certified

Is there recommended learning to pass the PCVE exam?

Polycom offers Collaboration Infrastructure Installation, Configuration & Troubleshooting RPIIT202, a five day Instructor Led session, or Fundamentals Series FSIT201 which is a series of short modules.

Is there a charge for completing the eLearning modules?

No, the eLearning will not have associated fees

Will existing PCVE certifications still be valid for their original 2-year period?


If I have any further questions who should I contact?

For further questions regarding this change, please contact PolycomU@polycom.com.