At a Glance

  • Leader in the payment and commerce landscape
  • Global, real-time collaboration
  • Managed services with 24/7 helpdesk support

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Redefine Point of Sale with Collaboration

As a leading provider of technology for electronic payment transaction and value-added services at the point of sale, Verifone is one of the top 10 payment innovators in the market. What started off as countertop credit card devices in 1981 has evolved into a full portfolio of solutions that extends to vending machines, on-street parking meters, mobile devices and more. 

Headquartered in San Jose, the company needed to connect its 10 core global offices and 5,200 employees. Prior to using video collaborative solutions, Verifone regularly flew 20-30 management committee members located around the world to a central location. The two-day business reviews were usually held in the San Jose or New York offices. Those who could not make the trip had to join the discussion over audio.

After transitioning to video with Polycom RealPresence Desktop for individual computers and Polycom Group Series for room environments, everyone noticed a clear difference. "It changed the experience of having these meetings and made them far more productive and interactive," explains Steve Horan, senior vice president and chief information officer at Verifone. "The quality is great and throughout the course of the two days we never had a single hiccup."

To keep up with the increasing demand for inter-company collaboration, Verifone has chosen managed services with Polycom and Polycom partner Solutionz to support its needs. From a cost standpoint and a value-added standpoint, the decision was an easy one for Verifone to make. "From a time to production perspective, it is a lot quicker to have Polycom host the gateway for us," said Horan. "The bridge is managed and a quality service helpdesk is there if we have any challenges."

With the managed services team monitoring and scaling the system, Verifone can focus time and resources on other business issues. "If I was managing the bridge, my group would have to be available 24/7 to provide that support," claims Horan. "I do not have to worry about running out of ports. The head room is maintained for me and I have a peace of mind."

In addition to executive staff meetings, Horan (based in Boston, Massachusetts) has started using collaborative solutions to conduct his CIO staff meetings and weekly one-on-one meetings with his direct reports located in the United States and the United Kingdom. "It's a far better experience," describes Horan. “You really get into the details of the conversation when you’re looking a person in the eye."

The drive to improve collaboration stems from a top-down initiative from the executive team. They acknowledge the importance of interaction with colleagues in real-time over video and fully support the integration of collaborative solutions into the workflow. "That ability to be in touch with people around the world on a day-to-day basis is fantastic," Horan shares.

To him, being in touch with people around the world is the workplace of the future. "It is about where the next generation of people wants to work. It moves away from just technology alone and comes down to the conversation of 'are we going to have as many fixed employees at the company or are people going to be more nomadic?'"

For a company with a strong global presence like Verifone, collaborative solutions are instrumental for improving the experience, streamlining the workflow and transforming the workspace so employees can connect from anywhere, anytime.

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