Ministry of Public Administration & Security (MOPAS)

At a Glance

  • Replaced face-to-face meetings
  • Reduction in business trips
  • User convenience and reduced commuting time
  • $310 reduction in transport costs per worker
  • Real-time communication using video collaboration

Polycom RealPresence Video Collaboration Solutions Selected by Korean Ministry of Public Administration & Security (MOPAS) for Government’s ‘SmartWork Centre Building Project’

Overview

The Ministry of Public Administration and Security (MOPAS) for the South Korean Government is responsible for aff airs related to national administration, government organisations, personnel management, e-government and disaster management/public safety. Furthermore, MOPAS actively supports the local government in terms of local administration, fi nance, and regional development for the promotion of greater local autonomy.

With a key mandate to support the Korean Government’s ‘Smart Work Vitalisation Strategy’ which aims to build 50 public SmartWork centres specifi cally for government offi cers use and 450 private SmartWork centres designed for wider enterprise use all equipped with highdefi nition video collaboration solutions by 2015, to allow 30% of government offi cers to work remotely, any time, from any place; MOPAS worked closely with the National Information Society Agency (NISA) to build and manage the SmartWork centres, selecting Polycom’s high-defi nition video collaboration solutions to be incorporated into key SmartWork centres across the country, including Jamsil, Guro and Daejeon, where many government officers reside.

The SmartWork initiative focuses on improving efficiency and productivity with a fl exible work environment, whereby employees have greater choice in when, where, and how they work by using advanced ICT solutions.

Real Time Collaboration, User Convenience & System Scalability

A key requirement for the project was the need for a secure and stable system that supports open standards and is easy-to-use, particularly for government offi cers previously unaccustomed to using video collaboration solutions. Polycom’s RealPresence video solutions are powered by the carrier-grade Polycom RealPresence Platform, which provides robust provisioning, management, scalability, reliability, and security.

Because of Polycom’s focus on interoperability, the RealPresence Platform transforms islands of employees and fragmented communications systems into a seamless video experience, which makes enterprise-grade video easily and securely accessible to all authorised personnel whether they’re mobile, remote, or on-site. For these reasons, MOPAS together with the National Information Society Agency decided to deploy Polycom’s video conferencing solutions for this project.

Department Collaboration

By deploying video collaboration solutions into key SmartWork centres, the Ministry of Public Administration and Security is replacing face-to-face meetings with virtual meetings in which, government offi cers can meet and collaborate—from anywhere—in highly secure, true-to-life HD quality just as if they were sitting across the table from each other. This has also enabled for quick information sharing and rapid response communications, thereby ensuring business continuity and reducing commuter downtime and cost.

The Ministry of Public Administration and Security built a stable and secure collaboration system, which enables participants from up to 80 locations to dial in at the one time, thereby helping to speed decision making and allowing for a more collaborative working environment, and maximising workplace effi ciency.

Realising ROI

The Ministry of Public Administration and Security expects that if each remote worker utilises their local SmartWork centre as opposed to travelling to the central government facilities in Seoul for between 1-2 days per week, it will be able to reduce emission trading and transportation costs by approximately USD$310 per one remote worker per year, and reduce commuter time by up to 90 minutes per day.

Further, it plans to provide additional benefi ts to workers worth approximately $USD 2,090 per year per person by investing time earned through remote working into learning and career development opportunities.

“An important part of this project was for the SmartWork centres to be easily accessible by all government offi cers, and the technology easy-to-use, particularly for those not used to the video conferencing systems, thereby enhancing user effi ciency and productivity,” said Hye-jung Lee, senior manager of SmartWork Support Division, Future Informatisation Promotion Department of National Information Society Agency.

“With Polycom, we have achieved these mandates and are benefi tting from more streamlined processes and transforming to a culture of collaboration that supports fl exible working,” said Yong-tak Jo, Senior consultant of SmartWork Support Division, Future Information Promotion Department of National Information Society Agency. “

We required a secure and stable system for this project and Polycom’s RealPresence Platform, with its focus on interoperability, was a perfect fi t for our needs,” Yong-tak Jo added.

Future Plans

The Ministry of Public Administration and Security is planning to expand the use of its SmartWork Centres equipped with video collaboration solutions to more locations across Korea, and will continue to encourage adoption of teleworking practices amongst government offi cers, with the aim to have 30% of the total government offi cers teleworking by 2015.

MOPAS aims to create an atmosphere within the organisation, whereby remote working becomes the norm, and will continue to both support and encourage its executives to become leaders in championing remote working practices to all staff within the organisation, through best-practice.


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“The SmartWork centres had to be easily accessible by all government officers, and the technology easy-to-use, thereby enhancing user efficiency and productivity. With Polycom, we have achieved these mandates and are benefitting from more streamlined processes and transforming to a culture of collaboration that supports fl exible working.”

- Hye-jung Lee
Senior Manager of SmartWork Support Division, Future Informatisation Promotion Department of NISA