Partner Service Programme

The Polycom Partner Service Programme (PPSP) is an extension of our core Partner certification programs and sets the quality standards for channel partners who provide service & support to customers as they integrate voice, video, web and data into core networks.

The PPSP programme requires that authorised Partners demonstrate expertise in virtually all aspects of Polycom technology and associated network environments. Only authorised Partners are able to purchase support contracts from Polycom and only authorised Partners have access to the technical expertise and product knowledge available from Polycom Global Services. Polycom have invested in a global service infrastructure to ensure that there will always be a technical expert available to take your call and that the best level of service is available to resolve any issue.

There are three levels of authorisation within the PPSP programme and a Partner may be authorised in one or more of the levels, dependent on their business model and service capabilities.

The Service Reseller programme authorises our Partner to resell Polycom branded services. Although the Partner will manage the sale of the contract, the delivery of the contract itself will be performed by Polycom Global Services. The Service Reseller will offer the Premier family of support contracts. A Premier support contract would ensure that a customer receives priority technical support from the Polycom Customer Support Centre, and replacement parts shipped the same business day if required. If an onsite engineer is required then a Premier Plus support contract will be offered.

All Premier family support contracts i