The Environment

 Company : About Us 
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With Polycom HD telepresence, video, and voice solutions travel is reduced, carbon emissions are reduced—and everyone wins. In fact, unified communications (UC) solutions are changing the way organizations communicate—and that's a good thing for our planet. Although we may be geographically distant from our fellow workers, customers, and partners, we no longer have to travel to be effective. Thanks to UC technology we can meet virtually anytime and from anywhere.

Consider this: "Every time two people meet over video instead of traveling roundtrip—for example, between LA and New York—they save the carbon emissions that would be the equivalent of taking one car off the road for a year.* (Source: Conservation International)

Our dedication to a greener planet is as simple as 1-2-3

One, we build green products

Our products are compatible with renewable energy from diverse sources. We strive to continually improve energy consumption. Our products are RoHS- and WEEE- compliant.

Two, we show customers how they can be greener on day one with our solutions

With our innovative going green with Polycom three step methodology, Polycom in concert with our authorized partners helps customers benchmark video readiness; implement systems ensuring service quality and operational efficiency; and track and report video call savings in travel miles, cost of travel, carbon depletion, and system usage.

Three, as a global company located in forty countries, we minimize our own environmental impact

Polycom strives to continually reduce our carbon impact. We conserve natural resources, recycle whenever possible, and mandate usage of our own solutions in place of travel. Further, we encourage our employees to reduce personal emissions using Polycom technologies in the office and their homes.

As a supplier of electronic communication products, Polycom recognizes its Extended Producer Responsibility (EPR) and embraces the opportunity to help protect and preserve our environment by providing safe ways to dispose of electronic waste. With this goal in mind, we've created the Polycom Takeback and Recycle Program as part of our corporate environmental initiative. Customers can be confident that Polycom branded “end of life” products will be managed responsibly. Global Producer Responsibility Statement.

Voluntary Worldwide Recycling Services
In order to provide a Takeback network service, Polycom has partnered with AER Worldwide and RENE AG (Europe), who are specialists with "end of life" electronic products (i.e. e-waste / WEEE). This enables us to offer customers in all our major markets access to a worldwide network, and the capability to "recycle or refurbish and reuse" our products, diverting from landfill and reducing our environmental impacts. Both our partners use facilities that adhere to the international environmental standard ISO 14001 ensuring returned products are disposed of in an environmentally safe manner.

To help meet requirements of your Environmental Management System (EMS), Polycom offers to provide a Certificate of Destruction (COD) to customers upon request to certify that your end of life products have been managed responsibly and in accordance with local legislation.
e-waste / WEEE related information

Polycom Takeback Request

Simply press the "Product Takeback Request" link below, select your global area, complete the form and submit. Your details will be assessed, we will identify the most suitable recycling route / facility, and offer options to assist with collection and transport arrangements.




        ISO 14001 & R2 certification.

Free Recycling for Business Customers
Polycom provides a free recycling service for Polycom-branded products in all major markets where our products are sold. This provides our customers with the option to ensure that end of life products are managed in an environmentally responsible way and recycling is carried out at  approved facilities in accordance with ISO14001 requirements.

Collection costs
Recycling is free, however, in some countries customers will be required to take responsibility for shipment of end of life products to a designated collection facility. Customers are free to make their own transport arrangements or to use Polycom's services. This can be discussed when making a Takeback request.

Customer Feedback
Providing a high level of customer satisfaction is very important to us, and we would like your experience to be customer friendly as possible. Please let us know about your experience, and feedback your comments and suggestions to help us improve our service to you.

Customer feedback form

Polycom is committed to comply with all applicable environmental laws and regulations relating to the supply of our products. For further information, please select any of the following related links:

For further environmental information, please contact us:

EU Waste Electrical and Electronic Equipment Directive
In 2004 the European Union issued—and then in 2008 strengthened—directives on the collection and recycling of Waste Electrical and Electronic Equipment (WEEE). Polycom has sought to fully comply with or exceed environmental protection requirements placed on its electronic products. Our response to the EU WEEE Directive is part of our overall corporate social responsibility initiative.

The recast WEEE EU Directive 2012/19/EU enters into force in August 2012 and all member states are required to implement the changes by February 2014. The main focus is on “recycling / reuse targets”, which by 2016 will rise to 45% collection rates for Recycling and Reuse for B2C and B2B EEE sales, then up to 65% by 2018. The new Directive encourages the whole of the supply chain to comply and improve their environmental performance to achieve the new targets. An increase in penalties for non-conformance was also agreed. Learn more about the EU WEEE Directive

Disassembly Instructions
It is a requirement of the EU WEEE Directive that instructions on the safe disassembly of products is made available to registered agencies responsible for the disassembly and recycling of Polycom’s products. Please contact if you have questions or would like additional information.

e-waste / WEEE Producer Registrations
Polycom is registered as a manufacturer / producer in the following global countries and states.  Select a country or state for registration and local recycling scheme details. If more environmental information is required, please contact










West Virginia























The Crossed Wheelie Bin Symbol

All Polycom products or batteries that fall within the scope of the EU WEEE and Battery Directives carry the crossed wheelie bin symbol which advises customers not to dispose of marked products in the municipal waste stream but to recycle them safely as e-waste.

EU Battery Directive
The batteries supplied by Polycom in its products and as replacement parts meet the marking and heavy metal content requirements of the EU Battery Directive. More information on how Polycom meets the requirements of the Battery Directive along with safe handling information are provided below.

Battery Replacement, Handling and Disposal

  1. Battery Guidance: Polycom takes great care in the selection of its Lithium ion and Nickel Metal Hydride batteries and where used, these have been designed specifically for use in specific Polycom products.  Only Polycom replacement batteries should be used. Replacement batteries can be ordered by your supplier. Detailed instructions on the safe replacement of batteries are provided in the user guide for your product.

    Some Polycom products are supplied with commonly available alkaline batteries such as AA or AAA types.  Where this is the case and replacement is due, they should be replaced as a complete set with new, quality batteries of the correct size and rating.  Please observe the polarity of the batteries during installation taking care not to short circuit them.  Batteries should be treated and used in accordance with the battery manufacturer’s guidance.
  2. Toxic Substances: The batteries supplied by Polycom in its products and as replacement parts meet the marking and heavy metal content requirements of the EU Battery Directive. Where batteries include lead, mercury or cadmium, the levels of these substances are very low and fall below the thresholds that exist in all markets into which they are supplied. Lead acid batteries supplied with certain Polycom products carry the Pb symbol indicating presence of lead above the thresholds described above.
  3. Battery Disposal: When a battery has reached the end of its working life, carefully remove it from the product as instructed in the user guide. The battery should be taken to a collection point where it can be recycled or disposed of in an environmentally friendly manner. Do not dispose of the battery in a fire or in unsorted municipal waste.

Please contact if you have questions or would like additional information.

EU RoHS Directive
Polycom has complied with the requirements of the EU Restriction of Hazardous Substances (RoHS) Directive since its introduction in 2006 and all Polycom products are RoHS compliant. Copies of Polycom's statements of compliance for any of its products can be obtained by contacting

REACH Regulation
The list of REACH Substances of Very High Concern (SVHCs) is updated every six months. This means that we are constantly re-surveying our supplier base to enable us to update the REACH status of our products. To ensure a rapid and accurate response to our customer requests, we are requesting that all of our component, material and part suppliers provide us with a full material disclosure identifying the complete chemical composition of their products. From the information available to us  we are able to provide quick and accurate responses to REACH, RoHS and substance content requests for our customers. Based on available information, Polycom believes that its products do not contain SVHCs in concentrations above 0.1% by weight of shipped product. However, certain cables and connectors supplied individually, or with products, may contain the following SVHCs above 0.1% by weight of product :




Benzyl butyl phthalate



Dibutyl phthalate



Bis(2-ethylhexyl) phthalate



Diisobutyl phthalate



Registration and Notification
Please note that no substances are intentionally released and exposure of substances to humans or the environment can be excluded during the normal intended use of our products. Therefore, in accordance with Under Article 7(1) and 7(2) of the REACH regulation 1907/2006 EC it is not necessary is for Polycom or its customers to Register or Notify use of SVHCs with ECHA.

For more information on REACH, ROHS or related matters, please contact

For Energy Efficiency
At Polycom we are aware of the importance of energy efficiency and our hardware and software products are being continually updated and improved with this in mind. Information on the power consumption of our products can be found on our product datasheets, please see  

For more detailed information, please contact 

Volatility Statements
Our Volatility offer guidance on how to erase personal and confidential data from your Polycom product safely, to enable to you to recycle or reuse. For a copy of a Polycom product statement, please contact