Polycom Cloud Services amplify your device experience on the platform of your choice with backend management tools and innovations that create an awesome end user & IT support experience. By leveraging cloud technology, we can deliver the specific solutions to address your unique needs as an enterprise or a service provider.


Enterprises

Balancing the need for engaging collaboration experiences and providing support for these devices is no longer a zero sum game.

  • On the platform of your choice. Our cloud interoperability services mean you don’t have to settle for mediocre devices when using leading communication providers. Connect the power of Polycom voice devices and experience the best of both worlds.
  • Data you need. Backend management and insightful data analytics keeps collaboration running smoothly and keeps support costs down.
  • Awesome end user & IT support experience. We’ve carefully thought through every aspect of meetings and are simplifying the entire experience for support teams through the end user.

Service Providers

Enhance and grow your services portfolio with PDMS-SP, cloud management service. PDMS-SP speeds troubleshooting by providing visibility into issues before they escalate. The result is an improved service, lifecycle support, and better customer retention.

  • Feature-rich, cloud-based administration portal provides the insights to avoid costly truck rolls
  • Anticipate real or potential audio device or network issues through robust troubleshooting tools to provide world-class support
  • Gain valuable insight into audio device usage to illustrate new business needs
  • Deploy with confidence knowing audio device, communications, and user privacy are encrypted and intact

Polycom Cloud Services

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PDMS – Enterprise

Streamline IT workflow through simplified staging, and management of your enterprise voice deployments

Voice communications are vital to your organization’s efficiency but managing those devices can cause strain on your IT team. Optimizing your limited IT resources while creating the best collaboration experience throughout your organization is a tough balancing act, but Polycom’s Device Management Service for Enterprise cloud portal helps you achieve your goals by simplifying staging, deployment and management of your Polycom voice devices.

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PDMS – Service Providers

Simply deploy, manage, and remotely troubleshoot millions of customer voice devices hosted in a robust, multi-tenant capable cloud.

Your voice services business relies on cost-effective and simple deployment of intelligent audio devices. When trouble happens, you need advanced tools that will allow you to remotely diagnose issues and fix problems before they are escalated. Polycom’s Device Management Service for Service Providers delivers better ongoing support that satisfies customers and enables you to grow your business.

Amplify Your Experience

Manage the entire lifecycle of your voice devices from provisioning, deployment and on-going management tasks such as software updates.

Device Management for service providers
Device Management for enterprises

Access important data and metrics to understand utilization of devices, monitor performance and capacity, and make data-driven decisions on your collaboration deployment.

Device analytics

Experience the next evolution of enhanced meeting experiences with AI and IoT capabilities provided via cloud services.

Voice dialing with Amazon Alexa

Connect to the Platform of Your Choice

Microsoft

Extend the video and content sharing experience of Skype for Business into your existing video technologies

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Hosted VoIP

Hosted Voice allows you to focus on your core businesses and reduce costs with a pay-as-you-grow model

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Video Service Partners

Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment, delivering the best user experience, enterprise-grade solutions, multi-vendor integration and customer experience

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