With tens of thousands of Polycom systems and applications covered by support service contracts worldwide, we have the experience, knowledge, infrastructure and resources to provide high-quality, responsive hardware and software support for your Polycom products. Our global network of information, tools, and most importantly people, delivers fast and effective support.
With Polycom Support, you enjoy access to:
- Global support infrastructure with the latest in CRM technology
- Telephone technical support from our Customer Support Centers
- Logistics hubs around the world
- Escalation procedures
- eSupport including our enhanced knowledgeBase
- Video testing facilities
- Software updates*
- Software upgrades*
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Polycom Global VoIP Support Services Solutions
- A worldwide network and infrastructure that ensures consistent, quality support
- One point of contact – high-impact services to address deployment
- Quick resolution that immediately maximizes system uptime
- Industry leading experts who know the VoIP environment best
- A broad, flexible range of VoIP service offerings that meet your needs
- Access to the latest feature releases and enhancements*
* Software updates and upgrades are supplied when available
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Premier Plus
- Provides a higher level of support to manage business
- Unlimited telephone technical support during business hours
- Advance parts replacement - full replacement of failed parts
- Onsite response within 24 hours of unresolved problem (or next business day).
- Test Facility — Face-to-face testing
- Online Support to extensive technical information
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Elite
- The ultimate in full service support programs
- Proactive assessment of system efficiency and performance issues and provide recommendations
- Assigned, senior-level Enterprise Support Engineers, knowledgeable about your environment to resolve your technical support issues
- Easy access to technical support with dedicated telephone access line 7x24
- Periodic Status meetings – keeping everyone up to date
- Worldwide service infrastructure spans all countries
- Support Centers in the U.K., U.S. Australia and Singapore
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Enterprise Services
- Customized and flexible service solutions
- Designed for your unique requirements
- Aligned with your specific business needs
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Polycom Telepresence Implementation Service
- Well-trained team of telepresence experts deliver the skills needed to achieve a installation success
- Dedicated Project Manager orchestrates all aspects of your Telepresence installation from planning to implementation
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Polycom Telepresence Video Network Operations Center (VNOC)
- Deliver a technology-transparent conferencing environment to your meeting participants
- Seamless reservation process – complete call scheduling and suite reservation assistance
- Ensure reliability of your conferences with comprehensive fault management
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Polycom Telepresence Maintenance Services
- Reliable solution delivers a comprehensive maintenance plan for your Polycom Telepresence Experience High Definition Suite
- Extensive post-sales support offering enables you to properly maintain your investment
