With tens of thousands of Polycom systems and applications covered by support service contracts worldwide, we have the experience, knowledge, infrastructure and resources to provide high-quality, responsive hardware and software support for your Polycom products. Our global network of information, tools, and most importantly people, delivers fast and effective support.
With Polycom Support, you enjoy access to:
- Global support infrastructure with the latest in CRM technology
- Telephone technical support from our Customer Support Centers
- Logistics hubs around the world
- Escalation procedures
- eSupport including our enhanced knowledgeBase
- Video testing facilities
- Software updates*
- Software upgrades*
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Polycom Global VoIP Support Services Solutions
- A worldwide network and infrastructure that ensures consistent, quality support
- One point of contact – high-impact services to address deployment
- Quick resolution that immediately maximizes system uptime
- Industry leading experts who know the VoIP environment best
- A broad, flexible range of VoIP service offerings that meet your needs
- Access to the latest feature releases and enhancements*
* Software updates and upgrades are supplied when available
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