Polycom, Inc. Recalls Wireless Conference Phone Battery Packs Due To Fire Hazard

6 June, 2008 – Polycom, Inc. (NASDAQ: PLCM), the market leader in unified collaborative communications solutions, today announced it is working in cooperation with The U.S. Consumer Product Safety Commission and similar agencies worldwide regarding a voluntary recall of the battery packs for SoundStation2W wireless conference phones due to faulty Lithium Ion battery packs supplied by Gold Peak Industries Ltd., located in China. The recall impacts about 8,300 conference phones worldwide that were produced between December 1, 2007 and May 2, 2008, as well as replacement battery packs sold separately during the same time period.

These battery packs can overheat, which could pose a fire or burn hazard. To date, Polycom has received one report of a battery pack overheating and causing minor property damage. No injuries have been reported.

The SoundStation2W wireless conference phone and battery packs are sold by business-to-business resellers who, in turn, sell through catalogues, online, telesales, and through office supply stores. Consumers should remove the battery pack from their SoundStation2W unit immediately. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom, Inc. for information on receiving a free replacement battery pack.

To identify wireless conference phones impacted by the recall, look for the SoundStation2W wireless conference phone part number printed on the underside of the telephone. The part numbers and SKU numbers are as follows:

Part Number
2201-67800-022 and -101
2201-67880-022 and -101

SKU number
2200-07800-001, 009, 012, 013, 015, 021, 022, 023, 030, 036, 102, 107, 119, 120, 122
2200-07880-001, 009, 012, 013, 015, 021, 022, 023, 030, 036, 102, 107, 119, 120, 122

The affected battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the top right hand corner of the white label on the battery pack.  The date code can be found on the lower left corner of the white label of the battery pack. The affected battery packs can be identified by the following part numbers, SKU numbers and date codes:

Part Number  SKU number  Date Code 
1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308
(December 2007 through March 2008)
1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308
(December 2007 through March 2008)


For additional information, please go to: www.polycom.com/2Wbattery or call Polycom Asia Pacific at +61-2-9978-8098 or +65-6389-9297.

Consumers also can contact their local Polycom office or write to:
Polycom Asia Pacific Pte Ltd
8 Shenton Way, #11-01, Singapore 068811 
ATTN: SoundStation2W Battery Return Programme

About Polycom
Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximise the efficiency and productivity of people and organisations. Polycom delivers the broadest array of high definition telepresence video, wired and wireless voice, and content solutions so people can enjoy the best communications, whether from a real-time collaborative interaction or on-demand streamed video experience. Spanning from the desktop to the industry’s only immersive telepresence suite, Polycom’s high quality collaboration and communications solutions are easy to deploy and manage, as well as intuitive to use. Based on open standards, they integrate seamlessly with leading telephony- and presence-based networks. With innovative market-driving technologies, a compelling vision for next generation visual communications, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organisations to gain a competitive advantage with proven and trusted communication solutions.  The NASDAQ-listed company is based in Pleasanton, California, USA, and has Asia-Pacific offices in Bangkok, Beijing, Guangzhou, Hong Kong, Melbourne, Mumbai, New Delhi, Seoul, Shanghai, Shenzhen, Singapore, Sydney, Taipei and Tokyo. For additional information, visit the Polycom site at www.polycomasia.com.

Polycom, the Polycom logo, SoundStation, and VoiceStation are registered trademarks of Polycom in the U.S. and various countries. All other trademarks are the property of their respective owners. ©2008, Polycom, Inc. All rights reserved.

Issued on behalf of Polycom by MRA Communications Pte Ltd

For further information, please contact:

Contacts: Sue Day (Polycom)
Tel: (65) 6389 9229
Email: sue.day@polycom.com 
Melissa Teo (MRA)
Tel: (65) 6338 6780
Email: melissa.teo@mra-asia.com